/ 001 / SMARTPORTERS

Aviation-adjacent baggage orchestration platform

Off-airport baggage services, built for trust.

Smartporters enables airlines, airports, baggage handlers and approved logistics partners to offer secure off-airport baggage services through verified bag identity, physical protection and a documented chain of custody.

Explore the Platform

For Airports & Airlines

/ 002 / THE TRUST GAP

Demand exists. Trust is the barrier.

Off-airport baggage check-in and home or hotel pickup are not new ideas. Yet the service has not become mainstream.

The problem is not a lack of passenger interest. The main barrier is whether passengers trust another organisation with their baggage before reaching the airport.

PAYMENT INTEREST

78%

of surveyed passengers would pay for home or hotel baggage pickup

AIRLINE TRUST

50%+

trust an airline-operated service

AIRPORT TRUST

37%

trust an airport solution

THIRD-PARTY TRUST

20%

trust an unaffiliated third party

Source: SITA Baggage IT Insights 2026. SITA has not reviewed or endorsed Smartporters.

/ 004 / TRUST ARCHITECTURE

Trust, designed into every layer.

Smartporters combines partner integration, digital bag identity, physical baggage protection and operational accountability to address the trust barrier in off-airport baggage services.

APPROVED PARTNER NETWORK · CONTROLLED ACCESS · SHARED RECORD

Partner-Integrated Trust

Designed for services delivered with airlines, airports, baggage handlers and approved operating partners—not as an isolated courier model.

UNIQUE DIGITAL ID

BOOKING · BAG TAG · SEAL · SCANS · CUSTODY EVENTS

Digital Bag Identity

Each bag receives a stable Smartporters UniqueDigitalID linked to its booking, tag, cover, seal, scans, custody events and incidents.

Smartporters visual pending approval

Physical Baggage Protection

Registered covers, linked seals, photographic evidence and planned IoT Smart Lock integration add a visible protection layer.

09:42 HANDOVER RECORDED

09:44 IDENTITY VERIFIED

09:46 CUSTODY OWNER UPDATED

Operational Accountability

Role-based access, documented custody transfers, alerts, rejection controls and audit records make responsible actions traceable.

/ 005 / CHAIN OF CUSTODY

Every handover visible. Every responsibility clear.

Smartporters creates a documented operational history for each individual bag—from passenger handover to airport acceptance.

01 · RECORDED

Book and authorise

The booking, journey information, passenger authorisation and required documents are recorded.

02 · LINKED

Identify

Each bag is connected to a stable Smartporters UniqueDigitalID.

03 · PROTECTED

Protect

The bag is photographed, covered, sealed and digitally linked to its protection elements.

04 · IN CUSTODY

Transport and store

Scans, custody holders, locations, timestamps and operational events are recorded.

05 · VERIFY

Verify at the airport

An authorised Gatekeeper or baggage handler verifies the driver, handover job, bag count, identity, cover, seal and baggage-tag status.

06 · DECISION CONTROL

Accept, reject or escalate

The responsible airport, airline or handling process retains control over acceptance. Exceptions stop the workflow and trigger documented escalation.

CONTROL POINT

The driver transports the baggage. The authorised Gatekeeper or baggage handler verifies and controls the airport handover.

/ 006 / CONNECTED PLATFORM

One connected operational platform.

Passenger, driver, dispatch, Gatekeeper and administrative interfaces work from connected booking, bag and custody records. Each authorised role receives the information and actions required for its operational responsibility.

One bag record. Multiple authorised roles. One connected operational history.

Passenger App

Passenger-facing journey

Booking, passenger authorisation, active and upcoming services, baggage status, driver visibility and journey support.

Passengers can follow the visible operational journey of their baggage from scheduled pickup through custody and delivery events.

Controls beyond the main workflow.

Controlled driver access

Identity and verification controls before operational access is granted.

Escalation and emergency support

Structured escalation, reason capture, dispatcher contact and controlled location sharing.

Incident and claims support

Booking-linked issue reporting with descriptions, dates and supporting photo or video evidence.

Interfaces shown reflect the current Smartporters development environment. Functions, integrations and operational availability remain subject to testing, partner configuration and local approval.

/ 007 / STAKEHOLDERS

Different organisations. One controlled view.

Smartporters connects the organisations involved in baggage handover, transport, storage, destination delivery and commercial reporting. Each authorised organisation receives only the information relevant to its role, contract and service scope.

Airports & Airlines

Handover forecasts, flight-linked baggage status, acceptance outcomes, incidents, SLA performance and agreed reporting.

Ground Handlers & Airport Operations

Airport-side handover visibility, baggage-verification status, acceptance or rejection outcomes and controlled coordination.

Logistics & Storage Partners

Assigned services, custody events, storage capacity, exceptions, performance and settlement visibility.

Hotels, Exhibitions & Event Venues

Channel-generated services, upcoming pickups, baggage volumes, cancellations, commissions and reports.

Tour Operators, Travel Agencies & Digital Platforms

Channel attribution, service status, refunds, fee splits, statements and scheduled reporting.

Corporate Partners

Organisation-specific service usage, cost-centre reporting, billing, performance and settlement visibility.

Partner views and integrations remain subject to contractual scope, technical integration, testing and local approval.

/008 / SECURITY & GOVERNANCE

Controlled access. Verifiable operations.

Smartporters is structured for regulated operational environments where access, data handling, system changes and baggage events must remain controlled and traceable.

Identity and access control

Role-based permissions restrict each passenger, driver, partner and administrative user to authorised information and actions.

Data protection and isolation

Personal and operational data is separated by role, partner and environment, with secure transmission and controlled production access.

Auditability and evidence

Operational events, custody changes, administrative actions and critical exceptions must remain logged and available for review.

Security and compliance readiness

The architecture is designed to support GDPR governance and future ISO 27001 and SOC 2 readiness, subject to implementation and independent validation.

DELIVERY CONTROL

Independent security validation before full delivery

Production acceptance requires an external penetration test, remediation of all critical and high-risk findings, and delivery of the final security report.

Security controls, integrations and compliance readiness remain subject to implementation, testing, technical evidence and independent assessment.

/009 / FUTURE-READY PLATFORM

Built for connected baggage operations.

Smartporters is designed as configurable baggage orchestration infrastructure, able to support new operational touchpoints, data connections, devices and markets without replacing the controlled core workflow.

Common-use touchpoints

A separate kiosk and common-use layer can support controlled airport and exhibition sessions, passenger identification, booking retrieval, scanning, printing and handover into an approved local process.

Interoperable baggage data

Smartporters is structured to link the bag’s digital identity, baggage tag, data or message readiness, airport handover and final acceptance or rejection within one traceable operational record.

Connected custody devices

Smart Locks, smart seals, scanners, RFID readers, vehicle telemetry and storage sensors can be linked to the bag lifecycle through secure device identities and auditable events.

Configurable international rollout

Airport, airline, country, partner, language, pricing, tax and operational differences must be handled through controlled configuration rather than separate platform builds or hard-coded rules.

OPERATING PRINCIPLE

Innovation must not interrupt the core operation.

New integrations, devices and AI-assisted functions must remain modular, traceable and equipped with deterministic fallback so that booking, custody, handover, acceptance, rejection and escalation can continue safely.

Capabilities described in this section represent architectural direction and readiness requirements. Production availability remains subject to implementation, integration, testing, contractual scope and airport or airline approval where applicable.

/010 / OPERATIONAL INTELLIGENCE

Operational data, made decision-ready.

Smartporters is designed to turn bag-level events into role-specific operational, performance and reporting views without separating the insight from the underlying record.

CURRENT OPERATIONS

Live operational picture

Bookings, bags, itineraries, custody events, handovers, exceptions and cutoff risks can be brought into role-specific operational views.

PERFORMANCE

SLA and exception performance

On-time milestones, successful handovers, breach patterns and resolution times can be reviewed by authorised users across partners, airports, zones and workflows.

ALIGNMENT

Partner and commercial alignment

Completed services, operational exceptions and approved fee or settlement effects can be connected to the records and contractual rules that produced them.

REPORTING

Historical reporting and evidence

Filtered trends, drill-down records and controlled exports can support management review, partner reporting, audit preparation and dispute resolution.

DATA CONTROL

Every figure must remain traceable and permissioned.

Each KPI, report and export must link to the relevant booking, bag, event, partner or transaction and apply the same role, organisation and tenant restrictions as the underlying record.

Operational intelligence depends on implemented data sources, configured definitions, validated integrations and authorised access. No illustrative content in this section represents current production performance.

/011 / PARTNERSHIP

Partnerships built around clear operational responsibility.

Smartporters works with organisations that can strengthen a defined part of the baggage journey, distribution model or technical infrastructure. Every collaboration begins with agreed scope, accountability and controlled access.

OPERATIONS

Operational collaboration

Airports, airlines, ground handlers, logistics and storage organisations can explore defined roles in handover, custody, transport, storage, service execution and exception coordination.

DISTRIBUTION

Travel and mobility channels

Hotels, venues, travel platforms, tour operators, corporate travel programmes and rail or multimodal partners can connect passengers and services through agreed channels, reporting and commercial models.

TECHNOLOGY

Technology and integration

Common-use, baggage-data, identity, IoT, notification and other technology providers can be assessed through controlled interfaces, security review and documented integration scope.

ENGAGEMENT PATH

From initial use case to controlled activation.

Define the scope

Clarify the service, market, users, responsibilities, required data and proposed commercial model.

Assess readiness

Review operational fit, technical integration, security, privacy and applicable regulatory dependencies.

Validate safely

Use documentation, sandbox or anonymised test data, integration testing and agreed acceptance criteria.

Activate and govern

Approve production access, monitor service levels and incidents, retain audit evidence and control future changes.

PARTNERSHIP ENQUIRIES

Start with a defined use case.

Share the organisation, market, service or integration you want to explore. Smartporters will assess operational fit, responsibilities and required approvals before any commitment.

Discuss a partnership

Partnership, integration, data access and operational deployment remain subject to due diligence, contractual agreement, technical and security assessment, controlled onboarding and airport or airline approval where applicable.